FAQs

Cashia Payment Links - FAQs

What are Cashia Payment Links?

Cashia Payment Links are unique, shareable URLs that allow you to receive payments from customers instantly. You can generate them for products, services, or specific amounts and send them via email, SMS, or social media.

How do I create a Cashia Payment Link?

To create a payment link,

Log in and go to "Payment Links"
Fill in the product name, price, link expiry date and specify if it's for one-time or multiple use.
Choose optional settings like description
Click "Create link" to generate.
Copy and share with your customers.

Can I customise my payment links?

Yes, you can personalise each payment link with a title, description, and specific amount. You can also track individual links for reporting purposes.

Can I share my Payment Links directly to social media?

Yes. From your merchant web portal, you can share Payment Links directly to WhatsApp and other supported platforms without leaving the dashboard. You can also use the ‘Copy to Clipboard’ option and manually paste the link anywhere you want (e.g., SMS, email).

What payment methods do Cashia Payment Links support?

Cashia Payment Links support M-Pesa and Card payments.

What if the link has expired or reached its usage limit?

If a customer tries to use a payment link that has expired or has been used up, they will automatically be shown an error message. This ensures the link's settings are always enforced, and no unauthorized payments can be accepted."

Are there any fees for using Cashia Payment Links?

Cashia charges a small transaction fee for every payment made through the link. The transaction costs are in the tariff table for all Cashia transactions.

How do I track payments made through a payment link?

You can view payments made for each link

Log in and go to "Payment Links".
Select the link you want to view.
You will see the number of payments made through that link.

What should I do if a customer reports an issue with their payment?

If a customer experiences an issue, first verify the payment status in your dashboard. If unresolved, please contact Cashia customer support at support@cashia.com or on our helpline +254 709 200900 and we'll assist in resolving the issue promptly.

What should I do if a customer reports an issue with their payment?

You can also reach out to us at Cashia Kenya on all our social media platforms at Facebook,Instagram , Linked in , X(Twitter) and Tiktok.

Can payment links be used for recurring payments?

Currently, Cashia Payment Links are only available for non-recurring payments.

How secure are Cashia Payment Links?

Cashia uses advanced 3DS Payment encryption and fraud detection technologies to ensure all transactions are safe and secure. Your customers can make payments confidently, knowing their information is protected.

What happens if a payment fails?

If a payment fails, the customer will be notified to retry. You will also receive a notification, and the payment link remains active for the customer to attempt another payment.

Can I set an expiration date for my payment links?

Yes, you can set an expiration date for any payment link when creating the link. You can also change the edit the expiry date of the link

How do I withdraw funds collected via Cashia Payment Links?

Funds collected can be withdrawn to your bank account or to M-Pesa. Simply navigate to the “Withdraw” section in your Cashia dashboard and follow the prompts to withdraw funds.

Is there a limit to the number of payment links I can create?

No, there is no limit to the number of payment links you can create. You can generate as many links as you need for your business operations.

Can I cancel or deactivate a payment link?

Yes, you can deactivate or cancel any payment link from your dashboard. Once deactivated, the link will no longer accept payments.

Can I edit an existing Payment Link?

Yes. You can edit active Payment Links directly from your merchant dashboard without needing to create a new one. You can edit the following fields:

Title
Description
Amount
Expiry time
Number of allowed uses (for static links)
Status (Activate/Deactivate)

All updates are saved in real-time. Customers opening the link will immediately see the latest details.

What happens if I deactivate a link?

If a link is deactivated, customers will receive an error message when they try to use it, and no payments will be processed.

Can I reactivate a deactivated link?

Yes. You can reactivate it at any time by editing the status back to 'Active'.

Cashia Hosted Checkout - FAQs

What is Cashia’s Hosted Checkout?

Hosted Checkout is a simple, secure way for your customers to pay you online. It lets you accept payments on your website or app via M-Pesa and cards.

How does Hosted Checkout work?

When a customer is ready to pay, they are redirected from your online shop to Cashia’s secure payment page, where they can complete their transaction. Once the payment is processed, they will be automatically redirected back to your website.

Who is Hosted Checkout designed for?

Hosted checkout is designed for merchants of all sizes who want a simple way to accept online payments without handling complex technical or security requirements.

How do I integrate Hosted Checkout into my website or app?

Integration is easy using our developer-friendly documentation available on the Cashia website. You can create a payment link or use the provided SDKs and APIs for seamless integration.

What programming languages are supported for integration?

Cashia’s Hosted Checkout supports all major programming languages, including Python, PHP, JavaScript, and more. Refer to our documentation for specific examples.

Do I need technical expertise to use Hosted Checkout?

Minimal technical expertise is required. If you can copy and paste HTML or use a plugin, you can integrate Hosted Checkout into your site.

What payment methods does Hosted Checkout support?

Hosted Checkout supports M-Pesa payments and credit and debit cards.

Does Hosted Checkout support multiple currencies?

Yes, we support payments in multiple currencies. Check our documentation for the list of supported currencies.

Can I customize the checkout page?

Yes, Hosted Checkout allows for branding customization, such as adding your logo and choosing a color scheme to match your business.

What should I do if a customer reports an issue with their payment?

You can also reach out to us at Cashia Kenya on all our social media platforms at Facebook,Instagram , Linked in , X(Twitter) and Tiktok.

Is Cashia’s Hosted Checkout secure?

Absolutely. Cashia’s Hosted Checkout is PCI/DSS compliant, ensuring that all payment data is encrypted and securely processed.

How do I track payments?

All transactions are visible in your merchant dashboard with details like status, amount, and customer info.

What happens if a payment fails?

Customers see an error message, and you can view the failure reason (e.g., insufficient funds, expired card) in your dashboard.

Are there setup or monthly fees?

No. There are no setup or monthly fees — you only pay per transaction.

What are the charges for using Hosted Checkout?

Cashia charges a small transaction fee for each successful payment. The exact rates depend on the payment method (M-Pesa or card) and your merchant agreement. You can view the charges in your merchant dashboard or contact our support team for details.

Do you charge for failed or reversed payments?

No. Charges only apply to successful payments.

Are settlement or withdrawal fees applied?

Withdrawals to your bank or M-Pesa account may attract standard transfer charges, depending on the method.

Do rates differ for local vs. international cards?

Yes. International cards typically have a slightly higher fee due to cross-border processing.

What happens if I deactivate a link?

If a link is deactivated, customers will receive an error message when they try to use it, and no payments will be processed.

Can I reactivate a deactivated link?

Yes. You can reactivate it at any time by editing the status back to 'Active'.

Cashia Wallet- FAQs

What do I need to sign up for the Cashia digital wallet?

To sign up, download the Cashia App from Google Play or the Apple App store. You will need your original National ID or Passport (no copies), an active mobile number, and a stable internet connection.

Can I use a scan or copy of my ID?

No. Verification requires the original physical ID or Passport.

How do I activate my wallet after signing up?

After your account is verified, you will be prompted to create your unique Stika ID - feel free to get creative, and set a six digit PIN. Once done your wallet will be active and you can start enjoying all Cashia features.

What is a Stika ID?

A Stika ID is a unique Cashia identifier (like a username) that you can use when sending or requesting money, making transactions quick and easy. Once created, you’ll also receive a QR code for quick identification and seamless payments.

How do I deposit money into my Cashia wallet?

Deposit money into your account via M-PESA (STK push), debit or credit card.

Can I send money to other Cashia users?

Yes. You can instantly send money to other Cashia users using their Stika ID, scanning their QR code, or selecting them from your Cashia contact list.

Can I send money from Cashia to M-PESA or my bank account?

Yes. Transfer funds from your Cashia wallet to M-PESA or bank accounts.

Can I have more than one Cashia wallet?

No. You can only have one wallet that is linked to your National identification document.

Can I update my profile details?

Yes. Change profile picture, name, and contact info in Settings.

Can I change my Stika ID?

No. Once created, your Stika ID cannot be changed.

What is Request Money?

This is a feature that allows you to request a specific amount to be paid into your Cashia wallet - the recipient will see your details and can complete the payment instantly.

How do I send a Request Money (Payment Request)?

On your Cashia App, Tap Request money → Select recipient by Stika ID or from Contacts →Enter amount→Confirm

Can I edit a Payment Request after sending?

No. You will need to make another request with the correct details

What statuses will I see for a Request Money (Payment Request)?

You will receive a notification once a request is successfully paid, and the funds will be instantly credited to your Cashia wallet.

Does the recipient need to be on Cashia to pay a Request Money?

If they are on Cashia, they will pay instantly; if not, they’ll be prompted to sign up to Cashia before completing the payment.

How can I view my transaction history?

Open the Transactions tab for a detailed breakdown of transfers, payments, and top-ups.

Can I send money to people who aren’t on Cashia?

Yes. You can send money to any M-PESA users or Bank Accounts.

Is there a limit to how much I can send in per transaction?

The maximum amount per transaction is set at KES 250,000.

Is there a limit to how much I can send in a day?

Yes. The daily limit is KES 500,000.

What happens if I send money to the wrong person?

For any assistance with reversals, contact our support team on support@cashia.com or call our Call Centre on 0709200900.

Is my Cashia wallet secure?

Yes. Your wallet is protected with PIN verification and biometric login, all your data is encrypted and securely stored.

What should I do if I forget my PIN or suspect fraud?

To reset your PIN, go to Privacy & Security settings and select Reset PIN. You can contact us at support@cashia.com or call our Call Centre on 0709200900 to report fraud or get assistance.

How does Cashia protect my personal and financial data?

Cashia is licensed by the Central Bank of Kenya (CBK) and fully complies with Know Your Customer (KYC), Anti-Money Laundering (AML), and Data Protection regulations. Your information is encrypted, stored securely, and handled in line with the highest industry and regulatory standards.